This website is managed by Tom’s Pest Control. By visiting this website and using our services, you acknowledge and accept the terms set forth in this Privacy Policy. This document outlines how we gather, utilise, and protect your personal information. This policy is specific to Tom’s Pest Control and does not include any privacy practices of our partners.
We recognise the significance of handling personal information responsibly. Protecting your privacy is a priority for us, and our practices comply with the Australian Privacy Principles established by the Privacy Act 1988 (Cth). We encourage you to read this Privacy Policy to understand how we safeguard your information. If you have any questions, please contact us at [email protected].
Definition of Personal Information
In this context, “Personal Information” refers to any information that can identify you, as defined by the Privacy Act. This includes data you provide that can identify you, either alone or when combined with other information we may have. It also includes any opinions expressed about you and the intentions regarding you by us or others.
This Privacy Policy governs how we handle your Personal Information when you interact with our website and services, regardless of how we collect it—be it through our website, surveys, or direct communication.
By supplying your information and using our website and services, you consent to the collection, use, and disclosure of your Personal Information as described in this policy.
What Personal Information We Collect
The nature of the Personal Information we collect depends on how you engage with our services, whether you are a visitor or a registered user. Commonly, we may gather information such as your name, email address, postal address, phone number(s), country of residence, age, gender, workplace, and any other information necessary for us to provide our services.
We collect Personal Information directly from you when you reach out, register for our services, make payments, fill out surveys, or upload information through the website. If you choose to register, we may request additional details, including your preferences and answers to security questions to help create a user profile and verify your identity. To process payments, we may also ask for credit or debit card details, along with billing information.
Anonymous Participation
You can choose to interact with us anonymously or under a pseudonym while visiting our website. However, certain Personal Information may be essential for us to provide specific services or information. Without this information, we might be unable to respond to inquiries or process requests.
Utilisation of Your Personal Information
We utilise your Personal Information primarily to deliver our services. Possible uses include:
- Registering you for our services
- Supplying requested information or services
- Managing your account and providing assistance
- Processing payments
- Understanding your needs to enhance our services
- Communicating promotional information
- Addressing inquiries and resolving issues
With your consent, we may send you electronic communications regarding our products and services. You can unsubscribe from these communications at any time.
Sharing Personal Information with Third Parties
Your information is treated with strict confidentiality. We may collaborate with third-party service providers for functions like hosting, data security, and payment processing. These providers may have access to your Personal Information solely for the purpose of delivering their services to us, and we ensure they comply with our Privacy Policy.
We may disclose your Personal Information without your consent in certain situations, including:
- To our affiliated companies
- To professional advisors
- During business transactions such as mergers
- To comply with legal obligations or to protect our rights
Aside from these instances, we will not share your Personal Information without your explicit consent or legal necessity. We may also share aggregated, non-personal data regarding site usage with third parties for analytical purposes without revealing individual user information.
Collection of Non-Personal Information
We may gather anonymous data about website usage to analyse traffic and improve our services. This data does not identify individual users and may be shared with third parties for general analysis.
Use of Cookies
Cookies are small files stored on your computer when you visit our site. They assist us in tracking your interactions and can enhance your user experience. You can adjust your browser settings to refuse cookies, but this may limit your access to certain features of our site.
Safeguarding Your Personal Information
We take reasonable measures to protect your Personal Information from unauthorised access, loss, or misuse. All data you provide is encrypted using Secure Socket Layer (SSL) technology.
Third-Party Links
Our website may contain links to other sites not governed by this Privacy Policy. We advise you to review the privacy policies of any third-party sites before sharing your information, as we are not responsible for their practices.
Payment Information
We use secure third-party payment processors to handle transactions. We do not retain your credit or debit card information after processing.
Storage of Your Personal Information
Your Personal Information is securely stored on servers located in Australia, with the possibility of international hosting. We ensure compliance with Australian privacy laws when using any overseas data hosting services.
Accessing Your Personal Information
You have the right to request access to your Personal Information. We will verify your identity upon request and provide access within a reasonable timeframe. A fee may be charged if substantial resources are required to locate your information.
Modifications to This Privacy Policy
We may revise this Privacy Policy periodically. We encourage you to review this page frequently to stay informed about any changes.
Filing Complaints
If you have concerns regarding our handling of your Personal Information, you can lodge a complaint with the Federal Privacy Commissioner. We encourage you to contact us first to address any issues.
Contacting Us
For inquiries about this Privacy Policy or our services, please reach out to us via email at [email protected]. When contacting us by phone, you may need to verify your identity before we disclose any Personal Information.
